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user_010601
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2 Messages

Monday, November 7th, 2022 2:13 AM

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Customer support error TVapp-00287

My xfinity apps on all of my roku devices randomely stopped working and I am getting the following error 

TVAPP-00287

Question

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Updated 

2 years ago

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user_6dcd22

Visitor

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1 Message

2 years ago

Same problem here.  Problem began almost an hour ago

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CCShan

Official Employee

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443 Messages

@user_6dcd22  There was a known issue that has been resolved, please let us know if you still need assistance. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

user_e4b242

Visitor

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1 Message

2 years ago

Live PBS station not streaming

 Why is this happening? How long before it is fixed?

1

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CCMichelle

Problem Solver

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788 Messages

Thanks for taking the time to reach out to us regarding your streaming concerns. Is this the only programming channel that you are experiencing this issue on? Is this occurring on more than 1 device? 

I no longer work for Comcast.

2 years ago

0

user_eb9981

Visitor

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2 Messages

2 years ago

Same thing tvapp-00287. How does this get fixed?

0

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user_59b28d

Visitor

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1 Message

2 years ago

Same here. What’s the problem. This is the 3rd issue I’ve had in a week with xfinity. 

1

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XfinityVianney

Official Employee

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1.7K Messages

I see you are having some trouble as well @user_59b28d. I'll be glad to help. Are you getting the exact same error code/message on your screen? Have you tried any troubleshooting step so far? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ff6902

Visitor

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3 Messages

2 years ago

Not working on Apple tv either

0

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CCMichelle

Problem Solver

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788 Messages

2 years ago

Hello, thanks for reaching out with your concerns regarding our Xfinity Stream App. I can understand how frustrating it may be to be getting this error when attempting to view your tv programming. Are you experiencing the same trouble when viewing on any other device besides the Roku devices? 

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user_6ad409

Visitor

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1 Message

2 years ago

I am getting error tvapp 00287

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user_0f9c5c

Visitor

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3 Messages

2 years ago

I'm getting this error trying to watch NBC network( 7 PM on 3/5/2023)  thru the streaming app and the local Xfinity store doesn't have cable TV boxes for me when I signed up and they told me to use Streaming app until they have boxes and said I can't get a discount for the days I don't have a box but pay for it and the service.

Xfinity leaves me SMH.

(edited)

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user_3d3424

Visitor

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2 Messages

2 years ago

I'm having the same error code (Error TVAPP-00281) on channels I was watching this Monday morning, but by afternoon I got (Error TVAPP-00281). I've tried rebooting everything on my end and running remote refreshes through the website. I've tried multiple browsers, different days and different times of day.

1

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XfinityGabby

Official Employee

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1.5K Messages

Hello @user_010601. We appreciate you taking the time to reach our team on Forums. We can certainly understand the importance of being able to enjoy your services. Are you experiencing this issue on any other device? Also, have you attempted to clear cache & cookies?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

keymanjim

Regular Visitor

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4 Messages

2 years ago

I'm having the same error code (Error TVAPP-00281) on all channels in xfinity app. I've tried rebooting everything on my end and running remote refreshes through the website. 

4

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keymanjim

Regular Visitor

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4 Messages

this is on my roku. have had no issues until this week when cable kept going out

2 years ago

0

XfinityDilary

Official Employee

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1.8K Messages

Hey, @keymanjim. Thanks for letting us know about your situation. Is this only happening with your Roku device? Or all other devices too? Have you tried rebooting your modem to refresh the connection? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

keymanjim

Regular Visitor

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4 Messages

that worked. thank you

2 years ago

0

XfinityDilary

Official Employee

 • 

1.8K Messages

I am glad to hear that, @keymanjim! If you need anything else, don't hesitate to create a new public post. We are available here at any time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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