Customer service Email

Hello,                                                                                                                                   12-31-2025

 

I am emailing this because I refuse to spend any more of my time on the phone. I have already spent over 4 hours and several calls on this.

The incompetence of your company is mystifying.

Adress is connected to the sign in.

I had the cable/channel options set to cancel Dec. 4th, as this is the date my bills start and stop.

I was to have a Streaming box sent, as I do not have a smart TV.

The account was canceled early, but no tower/box was sent, which led to my not having any kind of service, but still being billed.

Once I finally got everything for Streaming it had been weeks. Because I had to call back to get it equipment sent.

Once I got everything hooked up I could not get the remote to work.

I called in to the number given and spent over an hour that time.

You are welcome to listen to the call you have recorded if you doubt me. I have it as well.

The representative didn’t write Anything down, which led to asking the same questions multiple times and wasting unnecessary time.

Ultimately, she decided it had to be the batteries in the new remote.

I explained to her that the back would not come off.

She kept asking basically implying I had a clue about what I was doing.

Seriously? There is an arrow. I know how to do those things.

I could not get a good grip on the remote,  it has a very slim top, to open remote.

Ultimately, I asked her if she just wanted me to pry it off. I was tired of hearing the same thing over and over…She said yes.

I pried the back open.

I then had to hunt to find if I had the right batteries.

None of this worked, the top was irreparably pried off, and I STILL did not have any service.

A new remote was to be sent to me with no charge in 2-3 business days.

It has now been longer than that, and as of today 12-31-2025 at 7 pm, there is no remote.

I cannot use my streaming device.

I am angry, I am insulted and I am Still being Charged.

Fix this. Fix this NOW as should have been before I wasted 4 plus hours of my life on the phone!

By the way, when a person is on hold, they hear nothing. No music, no indication they are still there and not disconnected.

I work call centers and I can Guarantee you that is the worst thing for you to do when they are already upset. The holds were also, on a whole, about 10-15 minutes long.

Why am I telling you something that would help your customer service?

Because the poor schmuck answering the call is not at fault for the company’s product and communication.