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user_2enc8p
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Tuesday, April 15th, 2025 11:05 AM

constant droppage

Why can't I get a simple answer as to how to remedy the constant dropping of my signal? I haven't been able to watch a full movie in weeks! Y'all are always trying to get me to switch to xfinity for my phone service - why would I do that when your internet/streaming is so unreliable?! Seriously thinking about switching to comcast!

Question

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Updated 

19 days ago

14

1

XfinityKei

Official Employee

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1.5K Messages

19 days ago

@user_2enc8p  I’m sorry to hear you're having issues with your connection. Our team is here to help.

Is the connection dropping on a Xfinity device or your personal streaming device? 

Are you watching through your cable box or are you steaming using an app when the connection drops?

Are multiple streaming devices affected or just one?

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user_2enc8p

3 Messages

It is when I am streaming using an app when the connection drops. Only one tv. 

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19 days ago

0

user_2enc8p

3 Messages

I'm using a TP-link Router and a Netgear cable modem. 

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19 days ago

0

XfinityKei

Official Employee

 • 

1.5K Messages

@user_2enc8p Do all devices lose connection or just the one you're streaming on.

Have you noticed if your modem powers off when this happens?

Are you in the same room with your modem?

Do you have any splitters, Wi-Fi extenders or a separate router connected?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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