SG1024's profile

Frequent Visitor

 • 

10 Messages

Mon, Aug 17, 2020 6:00 PM

Connect to in-home WiFi to Watch

Connect to in-home WiFi to watch.

 

Err = Error = Connect to in-home WiFi to Watch.

 

Error message from the browser screen in the channel guide.

Windows 10 PC, Edge Browser, my desktop system.

In-home use.

 

 

 

OK Fox
OK NBC

 

Err KRON Nexstar Media
Err CBS

 

OK ABC

 

Err PBS
Err ION


OK A&E
OK TBS
OK TNT
OK USA
OK FX

 

I will test more channels later.  

 

I called Xfinity customer support; automated system told me to reboot my system.  I couldn't tell if it was recommending the cable modem or my Windows 10 Personal Computer.

 

Any suggestions? 

 

 

Responses

SG1024

Frequent Visitor

 • 

10 Messages

1 y ago

My account = subscriber to 200+ channels, HBO, Internet = 75 Mbps

Unknown if this matters.

Rustyben

Expert

 • 

24.1K Messages

1 y ago

begin by using a smart phone/tablet and the xfinity app on your own home wifi (assuming you have the X1 cable channel and internet subscription). do the channels work normally there just like a set top box (numbered channels)?

SG1024

Frequent Visitor

 • 

10 Messages

1 y ago

Thanks Rustyben

 

Issue of 08/17/20 resolved.

Connected (tested) today without issue. 

 

The issue was a transient problem.

 

Yes, cable channels (TV) and Internet Subscription. 

 

Testing: Yes, same issue on three (3) different Windows 10 systems, Edge, all updated to current, Xfinity Stream did not function correctly.   Checked down the matrix, ran out of steam (brain cycles) for more channels

 

Testing: No, did not try Xfinity Stream (X1) on my Android Pixel or tablets.

 

Cable television worked.  I watched Television instead of my computer screen.

 

 

You wrote:

"begin by using a smart phone/tablet and the xfinity app on your own home wifi (assuming you have the X1 cable channel and internet subscription). do the channels work normally there just like a set top box (numbered channels)? "

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