Regular Visitor
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3 Messages
Connect to in-home WiFi to watch.
This started today. Most channels say "Connect to in-home WiFi to watch." I am connected (laptop) to my modem by ethernet cable.
NBC channels: I am able to watch but the channels are from Los Angeles, CA. I live in Colorado.
There are a few other channels that I am able to watch, but have no interest in.
I was on the phone with support for 1 hour and 24 minutes earlier tonight. He said he would call back. No call back. Went through multiple modem restarts, log in, log out. Blah blah.
I've seen multiple instances of this problem here, but someone from Comcast usually asks for a PM. No solution is ever given here, in public. Why?
Responses
Accepted Solution
jayd
Regular Visitor
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3 Messages
2 y ago
So after PMing back an forth for several hours yesterday afternoon, the Stream app on my phone started working. This afternoon the Stream on the website started working too. Something someone did fixed the problem. Thanks @ComcastAlly
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jav6joev
Bronze Problem Solver
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2.1K Messages
2 y ago
Could be there is something going on with customers' specific accounts and the Comcast agents need private info to access the account and fix it.
But, this is no excuse for an agent/moderator NOT telling us in PUBLIC what the cause of the issue is and what has to be done to fix it, without disclosing any personal info.
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CCAndrew
Diamond Problem Solver
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25.9K Messages
2 y ago
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jayd
Regular Visitor
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3 Messages
2 y ago
And this response helps solve my problem with your service?
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CCAndrew
Diamond Problem Solver
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25.9K Messages
2 y ago
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ComcastAlly
Official Employee
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1.9K Messages
2 y ago
Hello, jayd, thank you for taking the time to reach out to us here on the forums. I'd like to troubleshoot this issue through your account to see if we can get this up and running again! I get how important it is to be able to watch your favorite shows.
Please send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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ComcastAlly
Official Employee
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1.9K Messages
2 y ago
jayd, thank you for the update! Glad to hear all is well.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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