sunshinesalbel's profile

New Poster

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4 Messages

Wed, Apr 17, 2019 6:00 PM

Connect to in-home wifi to watch

I am attempting to watch a show on CBS via xfinity stream and get the error message:

 

Connect to in-home wifi to watch 

I am at home and connected to my wifi. 

Is there something else I need to do?

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Rustyben

Expert

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24K Messages

2 y ago


@sunshinesalbel wrote:

I am attempting to watch a show on CBS via xfinity stream and get the error message:

 

Connect to in-home wifi to watch 

I am at home and connected to my wifi. 

Is there something else I need to do?


did you try a different device (like a phone/tablet)? same symptom? check your modem/gateway's HFC MAC address and compare it to the 'serial number' shown on the myAccount app, internet tab for the modem. is it exactly the same character by character?

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New Poster

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4 Messages

2 y ago

I am on a laptop- some channels are available to watch and some show the "connect to home wifi" error. 

I am using my laptop and wifi connection to access this forum and it seems to be working just fine. 

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