gestubbe's profile

New Poster

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1 Message

Sat, Mar 23, 2019 10:00 AM

"Connect to in-home WiFi to watch."

Hi there, I am getting a "Connect to in-home WiFi to watch." when trying to stream my local channels on my laptop.  I am connected to my xfintity wifi.  Any suggestions? Tried all the usual of calling in and online chat and yet have fixed this issue.

 

Issue resovled.

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Responses

Rustyben

Expert

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24K Messages

2 y ago


@gestubbe wrote:

Hi there, I am getting a "Connect to in-home WiFi to watch." when trying to stream my local channels on my laptop.  I am connected to my xfintity wifi.  Any suggestions? Tried all the usual of calling in and online chat and yet have fixed this issue.

 

Issue resovled.


are either your cable TV or internet service a business account?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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1 Message

2 y ago

Okay I would like to learn the answer because I’m having the same issue
CCKenF

Gold Problem Solver

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8K Messages

2 y ago

@jocelyn6549 wrote:
Okay I would like to learn the answer because I’m having the same issue

What device are you using?  Is the device logged in using your SSID and password?

https://www.xfinity.com/support/articles/view-change-wifi-password

To add, have you changed any network settings? Changed the firewall in your router or disabled band steering, etc? 

 

Ken

larissaej

Frequent Visitor

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13 Messages

2 y ago

Do you have an Xfinity cable modem or did you purchase your own?  I started having this problem when we replaced our xfinity modem with one we purchased and the new modem wasn't authorized for our line (it was also reducing our speed).

 

Tech support can verify/authorize it over the phone for you.

Official Employee

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2.5K Messages

2 y ago

Hi gestubbe. I have completed this interaction because we ended up not hearing back from you on this. If you end up needing further support with it, please start a new thread. Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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