ploo308's profile

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1 Message

Tue, May 28, 2019 6:00 PM

Connect to in-home Wifi to watch while attempt to view at home

After Xfinity upgraded the cable installation to the connection box at the street, the system prevents the streaming of a show with Connect to in-home Wifi to watch failure.   Before the upgrade, the streaming was good.   How could it be resolved?

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Rustyben

Expert

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24K Messages

2 y ago


@ploo308 wrote:

After Xfinity upgraded the cable installation to the connection box at the street, the system prevents the streaming of a show with Connect to in-home Wifi to watch failure.   Before the upgrade, the streaming was good.   How could it be resolved?


was your modem/gateway changed out lately?

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Official Employee

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2.9K Messages

2 y ago

Greetings, ploo308! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with trying to stream. I know it's more convenient to be able to stream your shows and not be tied to a TV. If you can please respond to Rustyben's question, feel free to send me a PM afterward with your first and last name so I can look further into the issue as well.

 

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Official Employee

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2.9K Messages

2 y ago

Hello, ploo308. We have not heard back from you and hope the issue has been resolved. If you still need assistance, please feel free to start a new thread.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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