Regular Visitor
•
3 Messages
"connect to home wi-fi" message
I can't stream certain channels because Xfinity doesn't recognize that I am on my home wi-fi network. I tried recycling power on everything, but no luck. I have my own Arris gateway. I get the channels without any problem on my TV.
Has anyone else had, and resolved, this issue?
CCLysa
New Problem Solver
•
617 Messages
1 year ago
Hi @Papavince
Thanks for reaching out and letting us know about this issue you're running into. I appreciate you doing some troubleshooting on your own. Since the power cycling didn't help, I'd be happy to look at things from this end. Please send me a Direct Message with your account details.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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