Contributor
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31 Messages
"complimentary" Peacock Premium for Diamond members and account problems
For the last month now I have been trying to get this "complimentary" Peacock Premium access. I got emails about it.
For the last three weeks I have been playing phone tag with an "executive relations" person.....when I am able to speak with him, nice guy. But getting a hold of him has been difficult to say the least.
Last call, he said that I would get Peacock premium no ads for FREE, for two years......but I needed a XUMO box.....so he sent one. Got it late last week and installed it, thinking my problem would be done. Nope.
And now, on my account page it says I have TWO streaming boxes, which is false. I only have this one he sent. I do NOT want to be responsible for equipment I never got!
My account also shows "there is a pending order" for days now.
Been unable to get him on the phone since. Can anyone else help?
I used to be able to send an email to that executive group which was very helpful but lately the emails bounce back.
I am very much TRYING to stay a Xfinity customer....been one for decades at one address, never missed a payment.
But I feel like I am getting the run around.
I know Xfinity techs and execs are busy, but so am I, and *I* am the customer.
Can anyone help?
XfinityBillie
Official Employee
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3.6K Messages
1 month ago
@shadango Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I can definitely understand wanting to be able to access Peacock Premium, they have some fantastic programming! I would be more than happy to help you with the concern regarding the equipment, as well as assist in troubleshooting so you can access the Peacock programming. If you could please DM us your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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