Visitor
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1 Message
complaint department
I need to make a complaint about canceling internet service at my home. I cancelled the service through a live person (and that's the only time I was able to talk to someone and not a machine). Now after cancelling service Xfinity is now charging me 183.00 for late charges and for being in an enrollment program for 12 months. When I cancelled, I specifically asked if I would incur any additional charges for cancelling, I was told "no" and all I needed to do at this point is turn in all equipment, I did. However, I'm still being charged, I do not have money to throw down a rat's hole. Someone please help.
XfinityRaul
Official Employee
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2.4K Messages
19 days ago
Hello, @user_73e9nk. Thank you for making us aware that you're still being billed even after requesting to cancel your account via Forums. I would be more than happy to review your account to see what we can do to help resolve this issue. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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