USER_98754G - Hi there! It's important to us that you're able to enjoy your shows. Can you please let me know if you're recieivng an error code or message when tuning in?
@XfinityThomasA Hi Thomas. It was very unusual because both news outlets disappeared from my lineup, but they reappeared the next day. I was concerned that my service had changed because I had just returned to Comcast to specifically have those two news outlets. Thanks for gettIng back to me. All is well now. Bob
Glad to hear that is resolved, did you have any other questions or concerns at this time?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_bsmbs0, Hi there! Thanks for taking the time to reach out. I can understand the importance of being able to stream your favorite channels as a Stream app user myself. I am sorry to learn about this experience. You are in the right place. Our team of experts can help with a fix over social media. Have you tried logging out and logging back into the app? Are you able to see if you experience this issue on more than one device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasA
Official Employee
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3K Messages
28 days ago
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user_bsmbs0
Visitor
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1 Message
18 days ago
I just downloaded the Xfinity stream app and I don't see any of the live news stations...CNN, FOX or MSBNC
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