MrChilln's profile

Visitor

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7 Messages

Thu, Apr 14, 2022 2:07 PM

CNBC on Streaming App Freezes Throughout Day

Watching CNBC with "Beta Xfinity Streaming" app on Fire TV Cube and Fire TV will freeze multiple times over the course of an hour.  It'll eventually start playing again.  I've cleared cache multiple times for the Xfinity app, Forced Quit the app, re-started the app, restarted the Fire TV devices, re-started the Gateway, etc.  I do not see it to this extent with other channels that we watch.  Any solutions out there?  How do we report bugs to the Streaming Tech team?

Visitor

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11 Messages

6 m ago

Yes,

Has been very difficult steaming with the Xfinity Steaming App Beta, it keeps freezing as you are watching live Tv missing important segments of the show.

I call Xfinity support we spend long time troubleshooting with no solution, I ask about any upgrades for the Xfinity steam Beta and they said that it’s none.

I upgraded my Xfinity Internet Speed and I’m continuing to have the same problem.

They said they are creating a ticket with this issue that was two weeks of go. No Response from Xfinity!

Official Employee

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354 Messages

5 m ago

Hi! Thank you for sending us your concerns about the CNBC service not working on our stream app off of your TV Cube and Fire TV. I appreciate you sharing the details of how you went about trying to get it working again. Let's try a few steps on trying to get this working again for you without any issues? Do you mind running a speed test using this link and sharing the results with me, https://comca.st/3K8M6Wu

Visitor

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11 Messages

@XfinityMiguel​ 

49.2 Mbps 

Red X for Speedy Downloads

Visitor

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11 Messages

@XfinityMiguel​ 

49.2 Mbps

Red X for Speedy  Downloads

Official Employee

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386 Messages

Thank you for sending the speeds results. I would suggest with those speeds to do a reset of your modem. You can use the Xfinity My Account app to do a reset of the modem so you do not have to unplug it. Once you have done a reset, please do another speed test and let us know the results. 

I am an Official Xfinity Employee.
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Visitor

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11 Messages

Hi Miguel I re-tested this time from my computer and I get 594.9 Mbps of 600 Mbps

No red X's but my Xfinity Stream Beta Still freezing 

Thank you 

Visitor

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11 Messages

The previews test was done with the Ethernet cable  ( 594.9 Mbps) and Now I tested with the WiFi and  I'm only Getting  27.6 Mbps and red X for  speedy downloads.

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