Visitor
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7 Messages
CNBC on Streaming App Freezes Throughout Day
Watching CNBC with "Beta Xfinity Streaming" app on Fire TV Cube and Fire TV will freeze multiple times over the course of an hour. It'll eventually start playing again. I've cleared cache multiple times for the Xfinity app, Forced Quit the app, re-started the app, restarted the Fire TV devices, re-started the Gateway, etc. I do not see it to this extent with other channels that we watch. Any solutions out there? How do we report bugs to the Streaming Tech team?
user_8e4110
Visitor
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11 Messages
3 years ago
Yes,
Has been very difficult steaming with the Xfinity Steaming App Beta, it keeps freezing as you are watching live Tv missing important segments of the show.
I call Xfinity support we spend long time troubleshooting with no solution, I ask about any upgrades for the Xfinity steam Beta and they said that it’s none.
I upgraded my Xfinity Internet Speed and I’m continuing to have the same problem.
They said they are creating a ticket with this issue that was two weeks of go. No Response from Xfinity!
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CCMiguel
Gold Problem Solver
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358 Messages
3 years ago
Hi! Thank you for sending us your concerns about the CNBC service not working on our stream app off of your TV Cube and Fire TV. I appreciate you sharing the details of how you went about trying to get it working again. Let's try a few steps on trying to get this working again for you without any issues? Do you mind running a speed test using this link and sharing the results with me, https://comca.st/3K8M6Wu
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