U

Visitor

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1 Message

Sun, May 16, 2021 11:06 AM

Closed Captions & Steaming

I've encountered several closed caption issues on Xfinity Steam. On a few films, the CC was for another movie. On several others, the CC is behind by an entire scene. Is there a way to fix this? Or report it?

Responses

Official Employee

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195 Messages

1 m ago

Greetings, @user_61630b! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your closed captioning, but you have definitely come to the right place for assistance.

All closed captioning script is provided to us by the network that is broadcasting the program, and then we can either choose to display it or hide it, according to the settings on your TV or cable box. If you are seeing delays or incorrect scripting like you described, then we would definitely want to report that to the network. Does this generally happen on the same channel or family of channels, or is it happening in more than one place?

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