jaxxonline's profile

Frequent Visitor

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13 Messages

Sunday, July 19th, 2026 2:41 PM

Closed captioning timing is way off

My CC is way ahead of the voices which is frustrating on Xfinity stream The words or CC is already off the screen by the time the voice says those words. Doesn't match up at all. So CC is several seconds ahead. Restarted both X1 box & modem but still the same on all tv's in my house.

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Official Employee

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1.4K Messages

22 days ago

Good morning @jaxxonline. If you are still experiencing this issue, would you mind trying to disable and enable CC and let us know if you see a change

https://www.xfinity.com/support/articles/x1-closed-captioning

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