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YayItsCK
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Monday, January 8th, 2024 10:36 PM

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Closed Captioning default setting on Xfinity Stream on LG TV

I use the Xfinity Stream app on my LG TV. Every time I change the channel it default to closed captioning ON. How can I change it to default to OFF? Turning it off EVERY SINGLE TIME is maddening, and I don't see any way to fix it.

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10 months ago

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XfinityChelseaB

Official Employee

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1.2K Messages

11 months ago

Hello @YayItsCK, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_n9vyke

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So.  The official employee says message us privately.   Then posts a generic message about posting publicly so that others can benefit from the post.  Which is it?  Private or public?    What’s the solution to the cc defaulting to on for app on LG TVs? 

10 months ago

0

XfinityAmandaB

Official Employee

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1.6K Messages

@user_n9vyke Typically we try to assist as much as possible in public to share information across the community with this issue however our engineers are aware of the issues and are working with LG and Samsung on a resolution for this issue. At this time there is not an estimated time for a resolution, but we assure you this is a known issue and a resolution is in the works. Since this is a known issue without any work around at this time there would be no additional need to reach out in private for this issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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