2 Messages
Closed caption won’t turn off
Xfinity Streaming on Amazon fire stick closed captions came on. Tried to deselect following setting steps in instructions, shows off but they come on when return to show. This is only happening with Xfinity Stream. Captions off on Prime Video, Peacock and Hallmart+
XfinityNatalie
Official Employee
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65 Messages
1 month ago
Greetings user_6je15u, thank you for reaching out to our XFINITY Community Forum. I am always catching up with my favorite shows through XFINITY Stream as well as all other streaming subscriptions too, so I can understand how substantial it is to ensure you have the closed captioning remain turned off from the XFINITY Stream app to continue enjoying it as you were before. I appreciate you taking the necessary troubleshooting steps on your end already as well.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look further into this matter for you!
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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