Close caption

Thank you for reaching out to us here on Xfinity Forums regarding the issue with closed captioning not appearing on your screen. I understand how important it is to have that feature working properly. You’ve reached the right place, and I’d be more than happy to help get this figured out with you.

 

Here is some great ways to turn on/off closed caption on a X1 TV box- https://www.xfinity.com/support/articles/x1-closed-captioning

 

Here is great ways to turn on or off the Closed caption on Xfinity Stream