Visitor
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13 Messages
Chromecast of DVR No Sound
I subscribe to the DVR Xfinity service and have recorded and use Chromecast to cast (via WiFi) recorded content to an Android TV. Sometime over the last week, something broke. I can no longer hear sound on the TV. The sound comes through fine when I watch the recorded shows on my phone's Xfinity app. And the sound comes through fine when I Chromecast Live TV from my phone's Xfinity app. I get no sound when I Chromecast DVR content to my TV. I have the volume level on my phone and TV turned up. I can also cast from my MacBook Pro after logging into my Xfinity account and browsing to https://www.xfinity.com/stream/recordings. I get no audio when Chromecasting DVR content to the TV using this method as well.
user_9a95ee
Visitor
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13 Messages
11 months ago
When attempting to Chromecast DVR content to the TV from the Xfinity Stream app, I occasionally see the error message: "There's a problem with your connection. Make sure your Chromecast is connected to the Internet. Once it's connected, you may resume this video. (TVAPP-00125)". At this point, the Xfinity Stream app on my phone displays: "Something went wrong. Please try again"
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user_20d568
Visitor
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5 Messages
11 months ago
I'm having the same problem.
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user_20d568
Visitor
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5 Messages
11 months ago
I can view recordings with sound on laptop and phone. I can cast from my laptop to tv all live shows with sound. NO sound on any recordings that I cast to tv.
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user_9a95ee
Visitor
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13 Messages
11 months ago
I'm happy to report that the problem has gone away. The same DVR recordings that used to be missing audio now play back fine. Nothing changed on my end, so I suspect Comcast developers fixed the service on their server side.
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user_9a95ee
Visitor
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13 Messages
11 months ago
Unfortunately, the problem returned. After working fine yesterday morning, the no-sound problem came back last night when attempting to playback recorded shows. And checking this morning, the no-sound problem is still present.
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user_3si7p3
1 Message
11 months ago
So had same problem on trip out east, worked on old recordings not new for chromecast - no sound on new. Just for kicks I tried Roku stick, it worked, good luck. Xfinity suc——
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user_9a95ee
Visitor
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13 Messages
11 months ago
I should add, I get the no-sound problem when Chromecasting recorded shows to a Sony BRAVIA 4K UR2 TV with the system (Android TV OS version 10, June 1, 2024 security patch) and all apps running the latest updates. I am able to Chromecast recorded shows to a Hisense TV (Android TV OS version 11) in a different room and the sound plays fine. Both TVs are serviced by the same WiFi router.
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user_6e3d40
6 Messages
11 months ago
I'm still having this problem. Has anyone managed to get it to work? At first I thought it was an issue with the Chromecast, but every other app has sound when casting. Xfinity still won't work.
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user_20d568
Visitor
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5 Messages
11 months ago
I had an extra Chromecast so I switched it out. As of now I get sound.
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user_9a95ee
Visitor
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13 Messages
11 months ago
After troubleshooting with Xfinity Support, I now have more info. First off, I should clarify an ambiguity. The Sony TV has an Android system app called "Google Cast". It comes with the operating system, and is not an installed app from the Google Play Store. On Sept 10, 2024, Google released an update to their "Google Cast" system app. I have the auto-update setting enabled on my TV so it received the update. And that's when the Chromecast of recorded DVR content from the Xfinity Stream app broke - but only on Android 10 systems. My Hisense TV also got the "Google Cast" update, but it's running Android 11 and does not have the problem.
Anyway, the work-around is to uninstall the update to the "Google Cast" system app. I did that, and the sound started working again when I Chromecasted recorded content to my Sony TV. I recommended to Xfinity Support that they have their developers look into this. I suppose Google developers could have broke their "Google Cast" app with the Sept 10 update, but I don't have the technical knowledge to make that determination.
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user_20d568
Visitor
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5 Messages
11 months ago
I have to wonder if this is Comcasts way to frustrate customers to get them to upgrade to more expensive options? What works one day doesn't the next.
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user_e1415b
Visitor
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1 Message
10 months ago
Exact same problem. All other apps cast video and sound just fine
Comcast is the absolute worst.
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Tcalg
Gold Problem Solver
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271 Messages
10 months ago
I would like to report that I am experiencing this problem as well, but it's a bit more complicated. I am only experiencing this problem with some recorded cloud DVR content. Earlier this evening, I recorded an episode of CBS' After Midnight and Comedy Central's The Daily Show. I was able to cast The Daily Show without any trouble, but the episode of After Midnight would play without any sound, or sometimes not at all, giving the error message TVAPP-00125.
I have also been having problems watching recorded cloud DVR content on an X1 cable box. I will intermittently get pixelated, low-bandwidth video and halting, skipping playback. This X1 problem also applies to on-demand content. I believe there is a problem on Xfinity's end with their system for distributing cloud DVR and on-demand programs.
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