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user_fd0cbe
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4 Messages

Thursday, September 12th, 2024 12:41 AM

chromecast button on xfinity.com/stream not showing

all of a sudden, the chromecast button for xfinity.com/stream is not showing on website?  WiFi connected, restarted everything, laptop, tv, router.  Why did it just stop working?

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2 months ago

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XfinityGabby

Official Employee

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1.5K Messages

2 months ago

Hello, @user_fd0cbe. Thank you for reaching our team on Forums regarding the Chromecast button. We want to make sure you're able to use your Chromecast with the Xfinity Stream site. Please review these instructions for more information about casting and let me know if you have any questions.

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user_fd0cbe

Visitor

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4 Messages

@XfinityGabby​ read the instructions.  The chromecast button is no longer available on xfinity.com/stream?  Why?  Unplugged, and restarted tv, restarted laptop.  Do I need to restart router?  This is very frustrating.  Been working all this time, and suddenly no cast button available.

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2 months ago

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user_fd0cbe

Visitor

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4 Messages

@XfinityGabby​ btw, I can cast from my mobile phone but not my mac anymore

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2 months ago

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XfinityVictor

Official Employee

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888 Messages

 

user_fd0cbe Have you uninstalled and reinstalled the application?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_fd0cbe

Visitor

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4 Messages

@XfinityVictor​ not using the app on macbook, just chrome browser.  It was working then suddenly not.  Dont see where there is an xfinity app to download for macbook

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2 months ago

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XfinityKassie

Official Employee

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1.3K Messages

 

user_fd0cbe Shoot! I'm confident we an get this sorted out. There is a limit to the amount of devices you can have streaming at the same time depending on the type of subscription you have. Do you have other devices connected besides your phone? 
 

Concurrent stream limits apply to Xfinity Stream devices (phone, tablet, laptop):

  • Five concurrent streams across all account devices for Xfinity TV and Choice TV customers.
    • Only three of these devices can be off the customer’s in-home WiFi network.
  • Two concurrent streams across all devices for Xfinity Instant TV customers.

 

Here is the link for the App. You should see it in your App Store. Please let me know if you are able to successfully download it. 

 

https://apps.apple.com/us/app/xfinity-stream/id731629156 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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