Visitor

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1 Message

10/17/2026 2:05 PM

Charging for data overage when my unlimited internet data plan ended.

I was charged for data overage when my unlimited internet plan ended.  I have tried to resolve with Xfinity agent by removing the charge without success.  Not only my new plan charge was doubled.  Xfinity charged for data overage.  highway robbery.  

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Official Employee

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3.2K Messages

2 hours ago

 

user_mgy6rl Hello and thank you for reaching out via our Xfinity Community Forums. I would be concerns if I saw an unexpected charge on my internet bill too. I would like to take a closer look at your account to see what is going on. To get started, please send me a direct message with your full name and address. 
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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