Visitor
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1 Message
Casting Issue with Xfinity Stream App on Google TV
Dear Xfinity Support Team,
I am writing to report a technical issue with the Xfinity Stream app.
I can successfully cast apps like YouTube from my mobile phone to my TV, but I am unable to cast from the Xfinity Stream app to my new TCL Google TV. When I try to cast with the Stream App I don't see the TV. I can see my Google Nest Hub, but not the TV. Ideally I would like the app to be directly available on the TV, but I understand that is currently not an option. I wish I knew that before I bought this TV....
Could you please assist me in troubleshooting this issue?
Thank you,
Matt
XfinityQuemekia
Official Employee
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729 Messages
2 hours ago
Hello @user_b87ef7 Thank you for reaching out and detailing the issue you're having with the Xfinity Stream app and your new TCL Google TV. I understand how frustrating it is when a feature works perfectly with other apps. Can you confirm the type of mobile device you're using?
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