Casting from mobile to TV - limited to 720p? Looks HORRIBLE.

I recorded a football game in the xFinity cloud and then streamed it from my phone (using the xFinity Stream app) to my Sony TV.

The picture was SMALL (about 2/3rd's of the total screen area) and looked HORRIBLE (blurry/pixelated for hours). And no, I wasn't having internet/speed issues as other apps, etc, streamed easily in 4k.

So is Xfinity limiting "casting" to a TV to 720p? Are they living in the year 2000?

If they really are limiting casting to a TV to 720p, then that's SICKENING. Is that supposed to make customers happy?

Yeesh.

Responses

XfinityRichard

Official Employee

•

1.4K Messages

1 year ago

Hi there, @Bill-NM ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to look into the streaming issues you experienced. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Xfinity Stream Website

Bill-NM

Casting from mobile to TV - limited to 720p? Looks HORRIBLE.

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