Visitor
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2 Messages
Cast button window force closing
When I want to Chromecast to my Sony TV from the Xfinity Stream App (7.15.1.2686) on my iPad Air (IOS 17.4), I traditionally just press the cast button and select the device from the list. This evening for some reason, the cast window that opens immediately closes as if being forced closed. No time to even read the options, let alone select one (or even Airplay). Please help!
XfinityJohnG
Official Employee
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862 Messages
2 months ago
Thank you for reaching out to us here @user_ae947e. If you are still having issues with that streaming service I will be happy to look into that for you from here. Please send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_3wo6eb
4 Messages
2 months ago
Same happens to me from the same device since yesterday, cast button keeps closing. I am able to cast from the iphone ... but would like the ipad issue fixed.
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jstephenatl
Visitor
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2 Messages
2 months ago
Ditto. Thanks for posting this. Other streaming services work fine. Restarted, reloaded, and reconfigured everything in the chain with no success in fixing this glitch. Instinct and similar past experience suggests that Comcast coders and quality assurance functions are struggling to keep up.
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user_3da82d
Visitor
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1 Message
1 month ago
Did anyone get a solution to this? I really don't want to go through 15 layers of customer service for an hour if there is a general solution.
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user_hwvhu3
3 Messages
28 days ago
I am having same issue. Very frustrated. Have reached out to Comcast several times for help and no one can assist. Considering canceling and moving to new provider.
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