Visitor
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1 Message
Cant watch my Live TV
Tried watching live tv and was met with only the Xfinity TV GO channels using my Apple TV. I had no issues 2 days ago and I have been paying for live tv since 2021, so where are all my channels? Tried contacting several support people and they each inform me that I don't have a channel package selected for my account, but my current bill and all bills since mid 2021 say otherwise. I see that this same issue happened sometime last year so hopefully it can be fixed soon.
CCBrian1
Contributor
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367 Messages
1 year ago
Hello @kodiakmak08, thank you for reaching out to us via our Xfinity Community Forum. I appreciate your patience in our response. I'm happy to investigate what is going on with your TV service.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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