dadgren's profile

Problem Solver

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954 Messages

Sun, Mar 7, 2021 12:00 AM

Closed

Can't watch HBO MAX on Xfinity Stream

When I try it says I need to subscribe. I have a subscription to HBO and can watch HBO MAX on my X1 (tv). When I try to subscribe to HOB MAX on Xfinity stream the button to confirm is "greyed out" and I can't click on it.
While I have your attention I would like to see what is playing on my computer with the channel guide for both HBO MAX and PEACOCK.

Visitor

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2 Messages

10 m ago

I am running into the same issue with many channels right now. I can watch all my paid for channels on my regular TV through my cable box, but when I try to watch using Xfinity Stream on my computer or mobile devices, I am told I need to upgrade my service, and this happened in the middle of streaming a live channel just this imorning.

 

What is up with that?!?!?!

New Poster

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5 Messages

10 m ago

Having the exact same issue. Xfinity Support - can you provide info on this issue?

Visitor

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5 Messages

10 m ago

Same. All the popular channels fail to stream saying subscription required. Some of the less popular channels still stream. Googling has yielded no aswers so far.

Visitor

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2 Messages

10 m ago

Ended up doing a chat with an Xfinity Tech. After going through all the normal " have you tried..." routine, I finally got them to send a refresh to the modem on their end and that fixed it. Everything back the way it was. I do want to say the support tech was very supportive and replied right away.

Visitor

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5 Messages

10 m ago

More problems today.

 

Motor Trend always streamed just fine but now it shows, "This requires a subscription."

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