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Chris74656
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Friday, January 23rd, 2026 12:50 PM

Can't turn off audio narration?

Recently while watching Xfinity stream on my PC using Firefox audio narration is on and there is no option under settings to turn off this setting and it very annoying.

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XfinityBenjaminM

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7 days ago

 

Chris74656 Hello! Thank you for reaching out to us here on our Community Forum. In order to turn off audio narration, while you are in your Xfinity Stream App or site, go to the Settings Icon > Accessibility > toggle 'Audio Description' Off.

 

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Chris74656

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@XfinityBenjaminM​ When I click on the Gear / settings icon there is no option under that called "Accessibility"?

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3 days ago

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BruceW

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2 days ago

... there is no option under settings to turn off this setting and it very annoying.

The "Audio Description" setting lives under Language Settings / Audio Options.

Note that, if you are running Windows, separate from Firefox and from Xfinity stream Windows has a built-in screen reader. You can check its settings under Settings / Accessibility / Narrator. 

ETA: Narrator

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