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Chris74656
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Friday, January 23rd, 2026 12:50 PM

Can't turn off audio narration?

Recently while watching Xfinity stream on my PC using Firefox audio narration is on and there is no option under settings to turn off this setting and it very annoying.

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13 days ago

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XfinityBenjaminM

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2.7K Messages

21 days ago

 

Chris74656 Hello! Thank you for reaching out to us here on our Community Forum. In order to turn off audio narration, while you are in your Xfinity Stream App or site, go to the Settings Icon > Accessibility > toggle 'Audio Description' Off.

 

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Chris74656

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@XfinityBenjaminM​ When I click on the Gear / settings icon there is no option under that called "Accessibility"?

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17 days ago

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BruceW

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27.1K Messages

16 days ago

... there is no option under settings to turn off this setting and it very annoying.

The "Audio Description" setting lives under Language Settings / Audio Options.

Note that, if you are running Windows, separate from Firefox and from Xfinity stream Windows has a built-in screen reader. You can check its settings under Settings / Accessibility / Narrator. 

ETA: Narrator

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Chris74656

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The Xfinity rep was clearly wrong and has no idea what he's talking about.

As you say audio options is under language setting but wow as usual Xfinity is messed up, under Audio Options the choices are "English" or "Audio Description" and you have to have the setting set to "English" to turn off that audio description nonsense.

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15 days ago

XfinityNatalie

Official Employee

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568 Messages

Thank you for following the steps with @BruceW! We appreciate your feedback, as we will forward this information to continue improving our products and streaming experience as well. Is there anything else that we may assist you with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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13 days ago

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