When apps say you need internet but you have Wi-Fi/data,
check your device's Airplane Mode, ensure Cellular Data (or Mobile Data) is ON and enabled for the specific app in Settings, restart your phone, and try toggling data/Wi-Fi off/on; if issues persist, reset network settings or check for VPN/firewall interference, as the app might be blocked or have trouble connecting despite your overall connection status.
user_gyf899 Hello! Thank you for reaching out. Please take a look at the direction that our excellent community member @MikeB39A mentioned in their response. If you're still having any issues, please let us know.
MikeB39A
Problem Solver
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703 Messages
2 days ago
check your device's Airplane Mode, ensure Cellular Data (or Mobile Data) is ON and enabled for the specific app in Settings, restart your phone, and try toggling data/Wi-Fi off/on; if issues persist, reset network settings or check for VPN/firewall interference, as the app might be blocked or have trouble connecting despite your overall connection status.
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XfinityBenjaminM
Official Employee
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2.6K Messages
3 hours ago
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