When apps say you need internet but you have Wi-Fi/data,
check your device's Airplane Mode, ensure Cellular Data (or Mobile Data) is ON and enabled for the specific app in Settings, restart your phone, and try toggling data/Wi-Fi off/on; if issues persist, reset network settings or check for VPN/firewall interference, as the app might be blocked or have trouble connecting despite your overall connection status.
user_gyf899 Hello! Thank you for reaching out. Please take a look at the direction that our excellent community member @MikeB39A mentioned in their response. If you're still having any issues, please let us know.
MikeB39A
Problem Solver
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719 Messages
10 months ago
check your device's Airplane Mode, ensure Cellular Data (or Mobile Data) is ON and enabled for the specific app in Settings, restart your phone, and try toggling data/Wi-Fi off/on; if issues persist, reset network settings or check for VPN/firewall interference, as the app might be blocked or have trouble connecting despite your overall connection status.
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XfinityBenjaminM
Official Employee
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3.4K Messages
10 months ago
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