littleone7's profile

New Poster

 • 

3 Messages

Sat, Jul 6, 2019 11:00 PM

Can't Record on Streaming?

Is it true we cannot record on streaming right now? I don't own or rent a DVR anymore, because the limited space online was sufficient but now it seems I cannot record at all?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Accepted Solution

Rustyben

Expert

 • 

24K Messages

2 y ago


@littleone7 wrote:

Is it true we cannot record on streaming right now? I don't own or rent a DVR anymore, because the limited space online was sufficient but now it seems I cannot record at all?


without a home DVR set top box, you will need to call 800-Comcast and select customer service and subscribe to an instant TV package. the last I heard if the instant TV does allow you to record from the app and storage is limited to 20 hours, streams at same time limited to two.

New Poster

 • 

3 Messages

2 y ago

Thank you. I did eventually talk to customer service today and after 45 minutes was finally told that without a she I cannot record streaming. Interestingly, none of the people I spoke with suggested this "instant tv" you mentioned. I will check it out. Thank you.

New Poster

 • 

3 Messages

2 y ago

(And "she" above should be "dvr" - stupid autocorrect.

Official Employee

 • 

2.9K Messages

2 y ago

Greetings, littleone7! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. What Rustyben advised is correct. If you would like me to take a look at your account and see how the Instant TV package and I certainly do that for you. If you would like to learn more about it use the following link: https://www.xfinity.com/learn/instant-tv. Feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

Official Employee

 • 

2.9K Messages

2 y ago

Hello, littleone7. I have not heard back from you and hope your questions have been answered. If you still need assistance, please feel free to start a new public thread.

New to the Community?

Start Here