can't reach live agent on chat

I've tried to use chat several times.  The bot replies with a generic "I can help with most issues but if not I can connect you to an agent".  I tried clicking on the options it offered then typing 'something else', 'agent', customer service', "connect to live agent', etc.  No matter what I did it would not connect to a live agent.  What is the magic word to get the bot to pass me to a live agent?  Thank for any help you can provide.