dennisstuckey's profile

New Poster

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3 Messages

Sunday, December 19th, 2021 12:23 AM

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Can't find Xfinity Stream app in Samsung Smart Hub

I just bought a new Samsung TV and can't find the Xfinity stream app in the smart hub. My older TV has it but not the new one. Has it been removed? I do not want to use a Roku/Firestick. Should I take the TV back and get a different brand?

Problem Solver

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569 Messages

3 years ago

I've read that some of the latest Samsung TV's do not have the app yet. Check out the link below to confirm your setup. Also check that your TV is updated to the latest software/firmware.

https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs

Visitor

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5 Messages

3 years ago

The Xfinity app is not available on my new Samsung series 5 TV and it’s a 2019 model. I followed instructions in the support documentation and the app is supposed to be available on all 2019 models but inateuxtions do not account for the app missing. 

Problem Solver

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569 Messages

@user_eeb05e Check that your tv firmware is up to date. Look at version on your tv and check Samsung website if matches latest available. My TV said up to date, but Samsung had a later version. I had to download and update via USB drive.

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