Can’t fast forward in-progress recordings

I’ve been unable to fast-forward in-progress recordings on Xfinity Stream for the last month or so. I’ve been a customer since 2021 and never had this problem, but now it’s been consistent. No ability to fast forward any recording at all until it’s completed. AI assistant is absolutely useless and makes me go through the same pointless steps every time. This issue is not limited to just me - there are other threads with this exact problem and no resolution. So my question to Xfinity is, how long are you going to allow this to happen without trying to resolve it? It’s obviously a software issue with Stream. I’ll happily move over to YoutubeTV (where this is not a problem) if this isn’t resolved very soon.