Visitor
•
1 Message
Can’t connect using fire stick
I use to be able to watch the Today show every morning but now I’m getting the “please connect to your in-home WiFi! I’m already connected to my WiFi. I use the Amazon fire stick. What’s going on?
Visitor
•
1 Message
I use to be able to watch the Today show every morning but now I’m getting the “please connect to your in-home WiFi! I’m already connected to my WiFi. I use the Amazon fire stick. What’s going on?
CCLuis
Problem Solver
•
493 Messages
2 years ago
Hi, @user_53fcea. Thank you for bringing this issue to our attention. It's very important to us that you have access to the content that you want when you want it, so please rest assured that we will do what we can in order to help you with this. First things first, have you tried restarting your modem? I had a similar issue like this occur in my home and it was due to an interrupted connection, so I restarted my modem and it worked like a charm. If you have not tried restarting your modem, this link will give you step-by-step instructions on how to restart your modem by using the Xfinity MyAccount app and/or your account online. Please give that a go and let us know if it resolves the issue for you. We appreciate your time and we look forward to your response.
0
0