Visitor
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1 Message
Can’t connect to Xumo box
It keeps telling me to enter my pin which is suppose to be the last 4 of the primary phone number and it’s still not working.
Visitor
•
1 Message
It keeps telling me to enter my pin which is suppose to be the last 4 of the primary phone number and it’s still not working.
XfinityMelinda
Official Employee
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325 Messages
1 month ago
Thanks, @user_avned, for reaching out on our Community Forum! To make sure we're on the same page, are you trying to access your Xumo Stream Box for the first time, or are you being prompted for a purchase PIN?
If you're experiencing a loop where the box keeps asking for a PIN, please make sure you're entering the correct four-digit PIN and try restarting the Xumo Stream Box. In some cases, the PIN can also be changed or removed through the device settings.
You can find more information and troubleshooting steps in our helpful link: https://www.xfinity.com/support/articles/xumo-app-faq.
Let us know a little more about what you're trying to do and whether the PIN prompt appears during setup or when accessing specific content. We'll be happy to help further!
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