java235's profile

New Poster

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2 Messages

Wed, Jan 30, 2019 1:00 PM

Cannot watch TNT

Apparently, lots of customers are having the same problem with the stream app. .  I am watching TNT regular channel, in-home and I got kicked out with a message from xfinity.  Told me I needed to log out and the problem would be fixed when I logged back in.  NOT........I am being logged in to TV ToGO channels instead of the  regular in-home channels and the programmng does not match. What gives??

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Responses

New Poster

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2 Messages

2 y ago

I read someone else's complaint about the same problem so I decided to check my Wi-fi connection. I was connected to a public network which is incorrect.  So I changed it to what it is suppossed to be and I still cannot access TNT channel. 

Rustyben

Expert

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24K Messages

2 y ago


@java235 wrote:

I read someone else's complaint about the same problem so I decided to check my Wi-fi connection. I was connected to a public network which is incorrect.  So I changed it to what it is suppossed to be and I still cannot access TNT channel. 


try using an apple/android phone/tablet and the Xfinity Stream TV app. does that work as a test?

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