Cannot view recordings through web browser

Question

I cannot see my recorded shows when using a web browser (doesn't matter which browser). All I get from the Saved > Recordings page is 'You have no completed recordings yet.' The recorded shows were done days ago so I know they've completed recording. I'm not full as it says there's only 12% space used (4 recordings).

XfinityKassie · Answer

user_7763fb Good morning, and Happy Friday! Thank you for reaching out to our Xfinity Forums Team for assistance with your recordings. I can see how it would be frustrating not seeing your available recordings. I'm happy to help you get this figured out. Before we begin, can you please share any troubleshooting steps you have already tried? This help in knowing where to pick up at, and not repeat steps you have already tried.

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user_7763fb

Cannot view recordings through web browser

XfinityKassie

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