Visitor
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1 Message
Cannot stream on my second tv
Need help streaming live guide on my second tv. Representatives couldn't figure out the problem so they sent me a stream box for my smart tv which I'm not supposed to need. Even with the stream box I still cannot view local channels. I had to miss a football game because I cannot access my local channels. How can I stream my live guide and view my local channels on my second
tv.
XfinityBillie
Official Employee
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2.8K Messages
3 months ago
@user_01c641 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration if you missed a game, I'm happy to look over the account and see what we can do to help resolve this. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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