Cannot set up series recording on Xfinity app on Roku

I Have been using the Xfinity app on my Roku stick for about 2 years now. I don't have a set-top box, but I do use Xfinity's cloud DVR service. For some reason, I am not able to set up Pittsburgh Pirates games as a series recording, like I can with many other sports series including Steelers games, which means I have to manually schedule recordings for each individual game, which is a real pain in the neck believe me! It's hard for me to believe there isn't some kind of fix to this! I'm hoping someone here has a workaround or some suggestions on how I can set these games up as a series thus saving a whole lot of time. The folks at Roku tell me it is an Xfinity issue.

Responses

XfinityRichard

Official Employee

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1.4K Messages

1 year ago

Hi there, @user_65fcef ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to record your baseball games. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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user_65fcef

Visitor

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12 Messages

@XfinityRichard Thanks Richard!

1 year ago

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user_65fcef

Cannot set up series recording on Xfinity app on Roku

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