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user_w59vjg
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Monday, October 14th, 2024 5:20 PM

Cannot rewind Xfinity Stream app on Apple TV

I recently activated Xfinity Stream as my TV provider and I use it through Apple TV. I have the current Xfinity Stream app and my Apple TV is updated to TVOs 18. I cannot rewind live tv on any channel. How do I fix this?

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5 days ago

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XfinityAdrienne

Official Employee

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928 Messages

2 months ago

Hey there, user_w59vjg! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. At this time, via our Xfinity Stream App is not able to rewind live shows. You can rewind with recorded shows/content. We will document the feedback about the option to rewind as we are always looking for ways to improve the experience for our customers. Please let us know if you have any other questions/concerns. 

 

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smitch

New Poster

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5 Messages

@XfinityAdrienne​ 

I understand the live issue but Apple TV doesn’t rewind or fast-forward even on On Demand shows it obviously something wrong when a $30 fire TV stick will do it. Can you please look into it? Thank you

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7 days ago

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XfinityKassie

Official Employee

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1.4K Messages

 

smitch I can see how this would be frustrating, and would be happy to look into this further. To be honest, even if you are watching a show in On Demand some networks don't have rewind and fast forward available. Would you mind sharing one of the examples you are are experiencing this on? 

 

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5 days ago

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