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user_sw8d87
1st Topic
Originator

1 Message

Sunday, October 22nd, 2023 10:36 PM

Closed

Cannot connect my firestick just got new Xfinity router

Hekp

tv wont work new Xfinity router and furs stuck is not connecting. Work last night 

Question

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Updated 

11 months ago

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XfinityRichard

Official Employee

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1.5K Messages

1 year ago

Hi there @user_sw8d87  Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your Xfinity router, I know how frustrating this is for you. Please be assured, I'll get you taken care of. Are you still having problems connecting to the internet?-Richard

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user_34wsp5

1 Message

1 year ago

Robert, I'm having teh exact same problem.  Fire stick can't connect to the xfinity router. 

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XfinityKaren

Official Employee

 • 

25 Messages

We can help! What's the error you're getting?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_de1f35

Visitor

 • 

3 Messages

11 months ago

New Xfinity Router won't connect. I am putting in the SSID and the password on the back of the modem (when asked for the security key). The circles go around and then I'm told that it can't connect. I am so frustrated. I went back to my old modem twice already.

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XfinityEmilyB

Official Employee

 • 

1.7K Messages

@user_de1f35 Thank you for reaching out so we can help you get your devices connected. Are you only having issues with a specific device or multiple devices? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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