Hi there @user_sw8d87 Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your Xfinity router, I know how frustrating this is for you. Please be assured, I'll get you taken care of. Are you still having problems connecting to the internet?-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
New Xfinity Router won't connect. I am putting in the SSID and the password on the back of the modem (when asked for the security key). The circles go around and then I'm told that it can't connect. I am so frustrated. I went back to my old modem twice already.
@user_de1f35 Thank you for reaching out so we can help you get your devices connected. Are you only having issues with a specific device or multiple devices?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
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2.7K Messages
2 years ago
Hi there @user_sw8d87 Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your Xfinity router, I know how frustrating this is for you. Please be assured, I'll get you taken care of. Are you still having problems connecting to the internet?-Richard
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user_34wsp5
1 Message
2 years ago
Robert, I'm having teh exact same problem. Fire stick can't connect to the xfinity router.
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user_de1f35
Visitor
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3 Messages
2 years ago
New Xfinity Router won't connect. I am putting in the SSID and the password on the back of the modem (when asked for the security key). The circles go around and then I'm told that it can't connect. I am so frustrated. I went back to my old modem twice already.
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