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user_9ub55l
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Tuesday, October 28th, 2025 10:39 PM

cannot activate Peacock promotion

Today, I entered into a new (5-Year Price Guarantee) contract with Xfinity.  Included with this plan is a 2-year FREE subscription to Peacock Streaming.  I am unable to activate this service.  I navigated to the proper screen via an email that was sent to me however, it seems to be caught in a wait loop, and nothing happens.  On screen I see a message that advises me to wait.  I've waited long enough.

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13 hours ago

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Accepted Solution

XfinityAmandaB

Official Employee

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2.7K Messages

18 days ago

 

user_9ub55l Thank you for reaching out for help with your Peacock activation. We would be happy to help take a closer look at this with you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_9ub55l

Visitor

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4 Messages

I made contact with the team.  I look forward to resolving this.

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13 days ago

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XfinityRay

Official Employee

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3.4K Messages

@user_9ub55l I apologize for the delay. I have just replied to your direct message. Please reply to us there when it is convenient for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_i6d9ll

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1 Message

13 days ago

I had the exact same problem, been on the phone for hours, troubleshooting with chat agent and real agent, went in person to the  Xfinity store, nothing. No help, people pointing at other people saying they can fix it. I’m sick and tired of trying to fix this issue. 

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user_9ub55l

Visitor

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4 Messages

@user_i6d9ll​ I have invested considerable time in this issue.  When I get an answer I will post.

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13 days ago

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XfinityJohnG

Official Employee

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2.3K Messages

Thank you for reaching out here. There was a known issue with that https://www.xfinity.com/activate-peacock link to activate that free subscription. If you are still not able to get that activated we can look further into that from here for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_9ub55l

Visitor

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4 Messages

****** PROBLEM SOLVED *******

My problem was escalated to a Comcast Specialist Team and a solution was finally found today, and it revolved around billing. 

A Billing Code is needed for Peacock Premium to be enabled on a person's account.  Normally, a subscriber would create an account, and then sign up for (or enable) the service by submitting credit card information in the billing prompt.  Since the service is being offered by Xfinity (as a promotion), a special code is needed to allow the customer to bypass the need to pay. (as normal) 

Without that code, the system will not recognize the account activation. 

Many thanks to this Xfinity team for working directly with both the network and billing departments to successfully resolve this issue.  

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10 days ago

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user_hgszdk

Visitor

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4 Messages

I have the same problem. Xfinity escalated my issue and they still can’t figure it out.


It seems like they don’t share access to the same support documentation, because each rep has no knowledge of my account plan and provides different solutions. It would be better if they didn’t charge us for peacock and just let us register separately.

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9 days ago

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user_g5org9

Visitor

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1 Message

Having the same issue.  I had peacock. It now that I have changed plans It’s showing to select a plan but Xfinity shows it’s active and I’m getting nowhere! 

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3 days ago

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Ellenbj2

Visitor

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1 Message

3 days ago

I cannot access Peacock, which is included on my Xfinity plan.  I have spent a lot of time on the phone with customer support, until it became clear that she was unable to help.  When I go to the comcasttv.com/activate-peacock, it asks for my xfinity email and then says if I don't have a Peacock account I'll be prompted to create one.  But the next screen just offers me plans I have to pay for.  Is there any way to talk to someone from Xfinity who actually knows how to do this?

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