cannot activate Peacock promotion

Question

Today, I entered into a new (5-Year Price Guarantee) contract with Xfinity.  Included with this plan is a 2-year FREE subscription to Peacock Streaming.  I am unable to activate this service.  I navigated to the proper screen via an email that was sent to me however, it seems to be caught in a wait loop, and nothing happens.  On screen I see a message that advises me to wait.  I've waited long enough.

XfinityAmandaB · Accepted Answer

user_9ub55l Thank you for reaching out for help with your Peacock activation. We would be happy to help take a closer look at this with you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

user_i6d9ll · Accepted Answer

I had the exact same problem, been on the phone for hours, troubleshooting with chat agent and real agent, went in person to the  Xfinity store, nothing. No help, people pointing at other people saying they can fix it. I’m sick and tired of trying to fix this issue.

Ellenbj2 · Answer

I cannot access Peacock, which is included on my Xfinity plan.  I have spent a lot of time on the phone with customer support, until it became clear that she was unable to help.  When I go to the comcasttv.com/activate-peacock, it asks for my xfinity email and then says if I don't have a Peacock account I'll be prompted to create one.  But the next screen just offers me plans I have to pay for.  Is there any way to talk to someone from Xfinity who actually knows how to do this?

Xfinity Stream Website

user_9ub55l

cannot activate Peacock promotion

XfinityAmandaB

user_9ub55l

XfinityRay

user_i6d9ll

Ellenbj2

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