Monday, September 18th, 2023 5:29 PM


Canceling service soon

Your service do not work on my TV or my Internet

Official Employee


3.5K Messages

9 months ago

Hello @user_99e2fe! We appreciate you taking the time to reach out to us on Forums. We definitely do not want to lose you as a customer and would to assist you with getting the services successfully working on your end. To better assist you, can you please send us a Direct Message? Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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