Hello @user_99e2fe! We appreciate you taking the time to reach out to us on Forums. We definitely do not want to lose you as a customer and would to assist you with getting the services successfully working on your end. To better assist you, can you please send us a Direct Message? Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmira
Official Employee
•
3.7K Messages
1 year ago
Hello @user_99e2fe! We appreciate you taking the time to reach out to us on Forums. We definitely do not want to lose you as a customer and would to assist you with getting the services successfully working on your end. To better assist you, can you please send us a Direct Message? Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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