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USER89
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10 Messages

Tuesday, September 24th, 2024 9:05 PM

Can two remotes be paired to the XUMO Stream Box?

I have one paired that controls everything including the volume. I tried pairing another remote but I can not get it control the volume and it seems to need direct line of sight to the XUMO box to use the arrow keys. Am I doing something wrong or is only one remote able to be fully paired?

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14 days ago

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USER89

Regular Visitor

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10 Messages

4 months ago

I figured it out myself. I had to take the batteries out of the first remote for the set up of the second one to ask me to press 1+3 for 3 seconds to turn Bluetooth on the second remote. After finishing the setup on the second remote I put the batteries back in the first remote and they are both working like they should now. 

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XfinityThomasA

Official Employee

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2K Messages

 

USER89 - Thank you for sharing the resolution that worked for you so other readers may benefit from the information. This is keeping in the spirit and nature of the forums and is greatly appreciated. Thank you!

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_n0564r

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The previous answer is correct. When you pull the batteries from the original paired remote, and power cycle the Xumo box, it will look for the remote.  If it can’t find it, the Xumo box gets desperate and it will go into RF pairing mode as it “sniffs” for another remote.  

If you have first reset the second remote you are trying to pair, and maintain a clear line of sight between the second remote and the Xumo box, it will pair.

You can then reinstall the batteries in the original remote, power cycle the Xumo box, and you will have two functional remotes with two caveats:

1.  The TV power button will most likely not work.  Your TV will come on but not the Xumo. Press the TV power

button again and the TV will shut off and the Xumo box will come on.  You get stuck in that ugly loop.

2.  RF ain’t that great.  You have to have the remote absolutely aimed at the box or it won’t work.

I don’t know why Xumo will not let you pair two device remotes, but they won’t.  The RF pairing method at least lets you change the channels.

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2 months ago

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XfinityChristy

Official Employee

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1.7K Messages

 

user_n0564r Thank you for sharing your experiance, as it will help other readers who may benefit from this information. This aligns with the spirit and purpose of the forums, and your contribution is greatly appreciated. Thank you!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_9lcuqv

1 Message

USER89 is correct. Worked for me also. Thanks

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14 days ago

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