mcfalldw's profile

Regular Visitor

 • 

1 Message

Fri, Mar 5, 2021 5:00 AM

Closed

Can only stream xfinity stream on just one TV in house and that ison a trial basis....

Have had xfinity stream with 125 channels for 3 months without problems and usually watch on three different TV's in separate rooms. Yesterday wife said could not stream xfinity on bedroom TV but could stream all the other apts without problems. Then could initially stream xfinity apt on TV in kitchen but shortly it went off. Internet (200mbps) works fine. I spent 3 hours last pm talking with support who obviously didn't know anything asking about serial numbers on cable box. WE DONT HAVE CABLE BOXES! I tried deleting the apt on Roku and resetting. Then I keep getting a request to sign in. When I do that get message that this is a "trial"and only allowed on one TV. My bill is fully paid by auto pay and I use Roku streaming sticks. 

Official Employee

 • 

802 Messages

1 y ago

Wow! I am so sorry for the frustration this is causing. I use the Stream app on Roku devices in a few rooms myself and would love to look into this further with you.
Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

Rustyben

Expert

 • 

24.1K Messages

1 y ago


@mcfalldw wrote:

Have had xfinity stream with 125 channels for 3 months without problems and usually watch on three different TV's in separate rooms. Yesterday wife said could not stream xfinity on bedroom TV but could stream all the other apts without problems. Then could initially stream xfinity apt on TV in kitchen but shortly it went off. Internet (200mbps) works fine. I spent 3 hours last pm talking with support who obviously didn't know anything asking about serial numbers on cable box. WE DONT HAVE CABLE BOXES! I tried deleting the apt on Roku and resetting. Then I keep getting a request to sign in. When I do that get message that this is a "trial"and only allowed on one TV. My bill is fully paid by auto pay and I use Roku streaming sticks. 


currently, maximum of two simultaneous streams are allowed with no active cable box in the home. with one active cable box up to 5 streams (max 2 out of home) can be active at one time.

New to the Community?

Start Here