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user_ji1fji
1st Topic
Originator

2 Messages

Monday, May 27th, 2024 5:22 PM

Can not stream. Live tv guide does not load in app Error TVAPP-00502

Live TV guide does not load in app Error TVAPP-00502.  Has not been loading for over a month. Has something been changed or shutoff?

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2 months ago

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deestar13

New Poster

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3 Messages

6 months ago

I've been receiving this same error message since at least Wednesday, May 15th, 2024.  The TV listing is not loading on my Chromebook online at Xfinity.com and it isn't loading on my app either on my Samsung Galaxy phone.  Also, a few days after that, my scheduled recordings have disappeared, so I can't use Xfinity away from home and I travel for business constantly.  I pay $200+ a month and this is worthless.  Any help for us all here would help Xfinity!

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XfinityAlfonso

Official Employee

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1.2K Messages

Hello deestar13 is this issue occurring on any other browser type besides Google? Can you clear cache/cookies on the browser, uninstall/reinstall via the Stream App, and have the guide populate?  Regarding your recordings, is it just the scheduled recording functionality that is no longer there, or are any previously recorded programs not showing? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

6 months ago

 

user_ji1fji Hello! Thank you for reaching out to us here on our Community Forum. Just to clarify, have you tried removing the Xfinity Stream App from your device and installed it again? Do you have other devices in the home that also experience the same error or is this only impacting one device?

 

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ECouture

Contributor

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46 Messages

@XfinityBenjaminM​ I am not using an app.  I am on my desktop which I was able to use for streaming before.

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6 months ago

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user_ji1fji

2 Messages

@XfinityBenjaminM​ Yes I removed the app and reinstalled it. On PC it does the same thing with Error TVAPP-00502. It seems to me xfinity shutdown my online streaming. Would there be a reason for this???

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6 months ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

Thank you for confirming that you tried removing and reinstalling the app and that it does the same thing on your PC @user_ji1fji. To confirm, is your app up to date? To you experience the same error if you attempt to stream through our website at https://www.xfinity.com/stream/ instead of the app? We appreciate you taking the time to work with us on this and assure you that our team will do everything we can to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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XfinityBradM

Official Employee

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645 Messages

Hey there, @ECouture. Have you attempted to clear your browser's cache and cookies or attempt a different browser and still receive the same error code? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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user_olj7s5

1 Message

2 months ago

Xfinity streaming app on my Apple TV (device) will show movies but will not load the guide.   I have deleted and reinstalled the app twice.  I've updated my Apple TV and power cycled everything in my house that has a plug.   Since the app works on my phone and on the Xfinity website, Xfinity told me all the apps are the same and the problem is with the Apple device and said to call apple.  I called Apple and we both had a good laugh.     I'll admit I'm not a programmer, but by process of elimination, it seems problem is the Xfinity App for the Apple TV.  At this point it seems to me my only option is to wait for them to Xfinity to update the app and "fingers crossed" the update will fix whatever was causing the issue.

(edited)

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XfinityDena

Official Employee

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2.5K Messages

@user_olj7s5 I am sorry to hear of the issues you are having with the stream app on your Apple TV. Is the guide not showing the only issue you have with the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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