Visitor
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1 Message
can not activate peacock
I have the 1.2 gig internet with the 2 yr peacock premium. I have had no success getting it activated. I have been on several phone calls to support and support chats too. I keep getting a message that I am not eligible for the promotion even though I have 4 emails telling me to activate my subscription. I was told by an agent in the Xfinity store my account was coded wrong and basically I was out of luck. I am beyond disappointed in Xfinity. I have other free subscriptions through other services and it was so simple to set up. I just feel like I've been deceived about the promo
XfinityEricB
Official Employee
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2.8K Messages
19 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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