1 Message
Buffering
When streaming Utube, Netflix, Amazon prime and Paramount+ I have to constantly reconnect, I keep getting an alert on insufficient broadband and I only have 1 laptop connected. I close all other channels and the issue remains. Same with resetting the router. Was the band reduced in pandemic and never reset? If so, then you must fix it or lower my bill. Other providers in my area. Just tell me what Xfinity plans are. This service, as is, is below acceptability.
Regards
P. [Edited: "Personal Information"]
XfinityAmandaB
Official Employee
•
1.5K Messages
1 year ago
@user_393a22
thank you so much for reaching out for help with your streaming platforms buffering. We did not do any changes to bandwidth or anything other than network improvements to help with customers being online more that have led to our Next generation upgrades currently coming out! If you are having issues with your connection we are always happy to help! Out community experts have put together a great page that may be a good place to start. If you check out this page here https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c you can see some options for you to check on your end that may help.
If you are still encountering issues with your connection after send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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